Privacy Policy

1. Information About Us

IQIT is a company registered in the Netherlands, specializing in serverless print solutions and IT services.

2. Scope of This Policy

This Privacy Policy explains how IQIT ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you:

• Visit our website at iqit.nl
• Request a quote for our services
• Book a consultation
• Contact us for support or inquiries
• Create an account on our portal

This policy does not cover third-party websites, services, or applications that may be linked from our site.

3. Data We Collect

We may collect the following types of information:

3.1 Personal Data You Provide

• Contact information: Name, email address, phone number, company name
• Company information: Company size, industry, job title
• Communication data: Messages you send us, feedback, support requests
• Account data: Login credentials, profile information (if you register)
• Payment information: Billing address, payment details (processed securely via third-party providers)

3.2 Automatically Collected Data

• Technical data: IP address, browser type and version, operating system
• Usage data: Pages visited, time spent on pages, click patterns
• Device data: Device type, screen resolution, referring website

4. How We Use Your Data

We use your data for the following purposes, under these legal bases:

4.1 Performance of Contract (Art. 6(1)(b) GDPR)

• Providing you with quotes and pricing information
• Processing and fulfilling service requests
• Managing your account and providing customer support

4.2 Legitimate Interests (Art. 6(1)(f) GDPR)

• Improving our website and services
• Analytics and website optimization
• Security and fraud prevention
• Direct marketing (with your consent where required)

4.3 Consent (Art. 6(1)(a) GDPR)

• Non-essential cookies (see Cookie Policy below)
• Marketing communications (where you have opted in)

4.4 Legal Obligations (Art. 6(1)(c) GDPR)

• Tax and accounting record keeping
• Regulatory compliance

5. Cookies

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device when you visit a website.

5.1 Cookie Overview

Cookie Name	Purpose	Duration	Necessary
cookie_consent	Remembers your cookie preferences	1 year	Always Active
authToken / authToken	Keeps you logged in to your account	Session	Always Active
_ga, _gid	Google Analytics - helps us understand how visitors use our site	2 years / 24 hours	Active
iqit_analytics_session	Tracks your visit for analytics purposes	Session	Active
language	Remembers your language preference	1 year	Optional

5.2 Managing Cookies

You can manage your cookie preferences at any time by clicking "Cookie Settings" in our cookie consent banner or footer. You can also control cookies through your browser settings:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6. Data Sharing

We do not sell your personal data. We may share your data with:

6.1 Service Providers

• Cloud infrastructure providers: For hosting our services
• Analytics providers: Google Analytics for website analytics
• Email service providers: For sending you communications
• Payment processors: For handling transactions (they do not store your full payment details)

6.2 Legal Requirements

We may disclose your data if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6.3 International Transfers

Some of our service providers are located outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL)
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Customer data: As long as you have an active account or as required by law
• Quote requests: Up to 2 years for business purposes
• Analytics data: Maximum 26 months for Google Analytics data
• Communication records: Up to 3 years for support and service improvement

9. Your Rights Under GDPR

As a resident of the European Economic Area, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@iqit.nl. We will respond to your request within 30 days.

9.1 Dutch Data Protection Authority

For residents of the Netherlands, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority):

• Website: autoriteitpersoonsgegevens.nl
• Address: Prins Clauslaan 60, 2595 AJ Den Haag

10. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us at info@iqit.nl, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: